Clear communication is at the heart of a successful business or nonprofit organization. If your customers or members aren’t receiving your message, then it’s time to re-think how and what you are communicating to them. Email is still one of the most commonly used tools used to capture attention and communicate today, but in terms of email deliverability – does it get the job done?
Email overload, short attention spans, filters and spam folders make it hard to capture your audience’s attention through email. In fact, according to a recent survey of consumer data from more than 2.5 million inboxes conducted by Return Path, the average email read rate across all industries in 2015 was 14%. Here is a breakdown of some of the other industries surveyed in this study:
Additionally, 9% of emails are deleted before ever being read. Ignore rates don’t vary as greatly as read rates by industry, though pet products, office supplies and flower and gift companies were higher than average.
Spam placement rates were higher than the 12% average for automotive parts (29%), insurance (26%), telecommunications (24%) and social/dating emails (20%). So if your company is among these industries, your emails are less likely to even hit the inbox.
If you are looking to connect with our customers or members and are tired of having your message get ignored, deleted or buried in a sea of spam, text messaging can help. Not only is it useful in driving your target audience to the email you just sent informing them of what they should look for, but it is a very effective way to make sure your message are delivered and seen. 98% of text messages are opened and read, most of it within the first 3 minutes of receipt. Pretty eye opening when you compare this to the email read rates mentioned above.
To learn more about how you can use text messaging in your industry, call TextMarks at 800-696-1393 to schedule a demo or email firstname.lastname@example.org.